Refund and Returns Policy

We do our very best to ensure that goods you receive are as described and undamaged.
In the event you are not completely satisfied you may return your goods to us and get a full refund . We will provide a replacement if you wish (subject to the terms and conditions below).

1. All goods being returned must be complete, contain all original manufacturer packaging including packing materials and any other documentation included with the original shipment. Please complete the Returns Form below to book your return with us.
2. If we have sent you an incorrect product, we will exchange it or provide a refund.
3. If you receive damaged goods, it is preferable to REFUSE DELIVERY from the carrier attempting delivery. If you accept the package, you must make sure the damage is noted on the carrier’s delivery records in order to file a damage claim with us. Keep the goods together with the original packaging and notify our customer service department immediately within 2 business days. If you do not notify us of damaged goods within 2 business days of delivery, our regular return policy will override any claim of damage. Defective returns can be accepted within 14 days of receipt of the package for refund or replacement.
4. Non defective returns can be accepted within 14 days of receipt of the package on condition that original shipping charges of all non-defective returns will be non-refundable. Please use a carrier that can provide you with proof of delivery. For your protection, we strongly recommend you fully insure your return shipment in case of any loss or damage.
5. If the package is refused by the customer without any reason, the customer shall be responsible for the return delivery charges.

If you have any queries, please contact us at sales@heavymetaltools.co.uk.

Please print and fill out the returns form and send it with your return.